Swisscom is Switzerland’s leading telecom provider with its headquarters in Ittigen, close to the capital city, Berne. With over 20,000 employees it generated turnover of CHF 11.43 billion in 2013. Swisscom is one of the most sustainable companies in Switzerland and Europe. Swisscom employs more than 17,000 staff at locations throughout Switzerland, around 1,000 of whom are apprentices. Around one in three have direct daily contact with customers, either in sales or customer service departments. Swisscom offers its staff excellent working conditions within the framework of a collective labour agreement.